Return Policy

Return & Refund Policy

Return Policy

Last updated: 4/1/2026

1. Return Eligibility

We want you to be completely satisfied with your BIOVERSE IN products. Due to the consumable nature of our food products, we have specific return guidelines.

Eligible for Return

  • Products received damaged or defective
  • Wrong products delivered (our error)
  • Unopened products within 7 days of delivery
  • Products with quality issues or contamination

Not Eligible for Return

  • Opened or used products (for hygiene reasons)
  • Products damaged due to misuse or storage
  • Products beyond 7-day return window
  • Products without original packaging

Important: For food safety and hygiene reasons, we cannot accept returns of opened or partially used products unless there's a quality issue.

2. How to Initiate a Return

Step-by-Step Process

1

Contact Us

WhatsApp us at +91 77310 26808 within 7 days of delivery

2

Provide Details

Share order number, reason for return, and photos if applicable

3

Return Authorization

We'll provide return instructions and pickup arrangement

4

Refund Processing

Refund initiated within 2-3 business days after verification

3. Refund Process

Refund Timeline

  • Processing: 2-3 business days after return verification
  • Online Payments: 5-7 business days to original payment method
  • COD Orders: Bank transfer within 7-10 business days
  • Wallet Refunds: 1-2 business days

Refund Methods

Online Payments

Refunded to the same payment method used for purchase

Cash on Delivery

Direct bank transfer to your registered account

4. Quality Guarantee

Our Commitment

  • All products are lab-tested and quality assured
  • Proper packaging to maintain product integrity
  • Temperature-controlled storage and shipping
  • Fresh products with adequate shelf life

100% Satisfaction Guarantee

If you're not satisfied with the quality of our product, contact us within 7 days of delivery. We'll work with you to resolve the issue promptly.

5. Exchange Policy

Due to the consumable nature of our products, we generally don't offer exchanges. However, in case of:

  • Damaged products during transit
  • Wrong product delivered
  • Manufacturing defects

We will arrange for a replacement at no additional cost to you.

6. Cancellation Policy

Before Dispatch

  • Orders can be cancelled within 2 hours of placing
  • Full refund for prepaid orders
  • No charges for COD cancellations

After Dispatch

  • Orders cannot be cancelled once dispatched
  • Return process applies for delivered orders
  • Contact customer support for assistance

7. Contact for Returns

For any return-related queries, contact us:

Immediate Support

  • WhatsApp: +91 77310 26808
  • Call: +91 77310 26808
  • Hours: 9 AM - 8 PM (Mon-Sat)

Email Support

  • Returns/General: bioverse08@gmail.com
  • Response: Within 24 hours

Customer Satisfaction First

We're committed to your satisfaction. If you have any concerns about your order, please don't hesitate to contact us. We'll work together to find the best solution.